FAQ

At Tesamorelin.co.uk, we are committed to providing transparent and accurate information to ensure a seamless experience. Below are answers to common queries:

How do I place an order?

To maintain our compliance standards, we operate on a consultative basis. Simply browse our selection and click Enquire on your desired items. Fill in your contact details, and a member of our team will reach out to discuss your research requirements and guide you through the final ordering steps.

What payment methods do you accept?

We accept Bank Transfers and a selection of secure Digital Payment options. During your consultation, our agents will provide specific payment details to ensure a convenient and secure transaction.

How long does shipping take?

Orders are typically dispatched within 1-2 business days. Delivery times vary based on your location and the service selected. Our team will provide a specific delivery estimate once your order is confirmed.

Do you ship internationally?

Yes, we ship to select international destinations. Rates and transit times vary by country. Please speak with our team for a bespoke quote regarding international delivery.

What should I do if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of delivery. Include a description of the issue and, if possible, photographs. We will promptly arrange for a replacement or resolution.

Can I return or exchange a product?

Due to strict hygiene and research integrity protocols, all sales are final once shipped. We cannot accept returns on products to prevent contamination risks. Please review your order details carefully before payment.

Are your products tested for quality?

Absolutely. Every batch undergoes rigorous purity testing to ensure it meets the highest standards required for scientific research.

How should I store your products?

Storage requirements vary by compound. Generally, lyophilised peptides should be kept in a cool, dry place away from direct sunlight, or refrigerated as per specific product instructions.

Is my personal information secure?

Yes. We implement robust security measures to protect your personal and payment data. For full details, please refer to our Privacy Policy.

How do I contact customer support?

For any further inquiries, please email us at info@tesamorelin.co.uk. We aim to respond to all queries promptly.